Privacy Policy - Common - Manchester City FC

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Privacy Policy

This privacy policy and cookie policy set out below forms part of these terms of use and sets out the way in which your personal data are handled. Therefore please read this policy carefully, as it explains what information we will collect about you, how we will use it, and the steps we take to ensure that it is kept safe.

  • What information do we collect?

    In order to provide you with our services, we may collect personal information about you from our website, telephone conversations, emails, and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and credit card details. We may also record details of any disability or health needs you may have at the time of booking an event or service to help to ensure your safety.

    Information related to your visit to our website (such as which pages you visit, how often you visit and which competitions you enter) and the information you supply when becoming a registered user or when entering our competitions (such as your name and e-mail address) will be held and stored worldwide by us, and selected third parties.

    We may supplement the information that you provide with other information that we receive from third parties.

  • How do we use your information?

    Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this privacy policy.

    We will primarily use your personal information to provide our services and products to you. We will also use the personal information that we hold to communicate with you, for example: in the event that the services or products you have requested are unavailable; for record keeping purposes; to recover debt and to help us to prevent fraud; to improve the quality of our service; for market research; or to track activity on our website. If you have changed the settings in your personal profile to reflect your wishes in this respect we may also create an individual profile for you so that we can inform you of services, products, events or special offers that may be of interest to you.

    By supplying your information to us you confirm that you do not consider use of your information in accordance with this privacy policy to be a breach of any of your rights under the privacy and electronic communications (ec directive) regulations 2003.

  • Disclosure of your information

    If you change the settings in your personal profile to reflect your wishes in this respect, your personal information (including details of your purchasing preferences) may be shared with reputable third parties whose products/services we think will be of interest to you and those third parties may contact you directly to tell you about the products/information or we may contact you on their behalf. Each of these third parties may use your information as described under the section "how do we use your information?"

  • Use of your information outside the european economic area

    In order to provide you with the products and services you require, we may need to store or transfer your personal information to countries outside the european economic area, some of which do not protect privacy rights as extensively as in the united kingdom. This will include the holding of your personal data on the servers which host the website and which are located in the us.

  • What to do if you do not want to receive marketing information

    You have the right to prevent marketing information being sent direct to you. If you prefer not to receive information from us or from any other organisation to which we may disclose your personal information, you can write to us by mail or email (see the section "how to contact us" below) or by modifying the settings on your personal profile section during the registration process or at any other time. Please note, however, that if you do withhold or withdraw your consent, we and/or they will be unable to keep you informed of new services, products, events or special offers that may interest you.

  • Cookies Policy

    Since May 26th 2011, the law states that cookies on websites can only be used with your specific consent. This will come in to action as of May 26th 2012. MCFC is currently formulating the best way to obtain your consent without compromising your enjoyment of the site. We will update you with this information once it is finalised. MCFC uses cookies in the operation of the site in a number of areas. If you choose not to accept our cookies, some services on our site will not be available to you.

    a. What is a cookie?
    A cookie is a small file of data, often incorporating a unique identifier, that is sent to your computer or mobile phone browser from a website's computer. This data file stores the information you provide us with and in doing so enables us to 'remember' you on repeat visit, effectively letting you move around the site without having to keep reintroducing yourself. Most browsers accept cookies automatically, but you can set your browser to prevent this. If your browser’s preferences allow it, each website or third party service provider is able to send a cookie to your browser. However, to protect your privacy, your browser only allows these websites or third party service providers to access cookies already sent to you, not the cookies sent to you by other sites or other third party service providers.

    Cookies record information about your online preferences, which are then used to tailor the MCFC website to your individual preferences. You can set your devices to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time.

    For more information please see: http://www.ico.gov.uk/

    b. How does MCFC use cookies?
    MCFC does not use cookies to collect personally identifiable information about you as a user of the site. However if you wish to restrict or block the cookies we use on MCFC you can do this within your browser settings. The Help function within your browser should tell you how to do this.

    For more information please see: http://www.ico.gov.uk/

    Please be aware that in disabling cookies on MCFC may affect your experience of the site where the functionality is controlled by the use of cookies.

    MCFC also uses a number of independent measurement, advertising and research companies. They gather information regarding the visitors to the MCFC website using cookies, log file data and code embedded on our website. MCFC uses this type of information to help improve the services it provides to its users; however, we demand that third parties do not use any of this type of information for their own business or other purposes.

    MCFC does contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of any personal information you submit or which is collected by cookies whilst visiting these websites.

    We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

    c. MCFC and how to reject cookies?
    A comprehensive audit of the site in terms of the main cookies that MCFC sets (and what each is used for) together with ways to minimise the number of cookies you receive has been carried out. As a result of this we have compiled a list of these cookies you that may wish to opt out of.


  • 1 Functional

    Required cookies to be able to use this site, access secure areas, close popups

    2 Performance

    Cookie used to detect bandwidth rate, to improve video streaming quality

    3 Analytics

    Cookies required to (The shop/ticketting site maybe using Analytics for marketing purposes)

    4 Targeting

    'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website.

    Cookie Name Description - What does it do? What is is used for? Lifespan of the Cookie Type
    ASP.Net_SessionId Used to track user sessions on the site 1 year Functional
    ContentModule
    PersonalizationSettings
    Used to store home page content module preferences 1 year Functional
    Interstitial Cookies (Various names) Used to hide interstitial popups 1 year Functional
    HideMembership
    Bannermemberships12
    Close banner 1 year Functional
    mcfc_app_promo Close IOS App Popup 1 year Functional
    siteselector Remembers site choice US or UK 50 years Functional
    JSESSIONID Twitvid embed. Session ID for Twitpic 1 year Functional
    __atuvc AddThis. The __atuvc cookie is created and read by the Add This JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behavior for users. 2 years Functional
    newsletter10 Homepage Module 1 year Performance
    BC_BANDWIDTH This cookie helps to significantly improve initial rendition selection. If you disable this cookie, Video Cloud will still detect bandwidth by using the Brightcove Bootloader swf. Without the cookie, this must be done on each player load, consuming more bandwidth and possibly resulting in a poorer quality initial rendition. 1 year Performance
    clientLastHTimes This cookie is used to gather Brightcove video player viewer analytics anonymously, to detect the bandwidth of a viewers device to deliver the appropriate bandwidth video and to collect information about the quality of video delivery. (Includes BC_Bandwidth and ClientLastHTimes, and ClientLastPTimes) 1 year Performance
    clientLastPTimes      
    AkamaiiAnalyticsDO_
    bitRateBucketsCsv
    Video Tracking - Collects bit rate information 1 year Performance
    __utma Tracking data for Google Analytics.  Helps work out unique visitor numbers. 2 years Analytics
    __utmb Tracking data for Google Analytics.  Helps work out visitor session length. 1 day Analytics
    __utmc Tracking data for Google Analytics.  Helps work out visitor session length and whether a session has expired. 1 year Analytics
    __utmz Tracking data for Google Analytics.  Used to work out referrals from other domains 6 months Analytics
    _abid Tracking data for Google Analytics for Twitvid.com 1 year Analytics
    __qca Tracking data for Google Analytics for Twitvid.com 1 year Analytics
    sid1554 I2A Tracking - Interest 2 Action/iCrossing Indefinate - No end date set Analytics
    pid2 I2A Tracking - Interest 2 Action/iCrossing Indefinate - No end date set Analytics
    icpid I2A Tracking - Interest 2 Action/iCrossing Indefinate - No end date set Analytics
    icsid1554 I2A Tracking - Interest 2 Action/iCrossing Indefinate - No end date set Analytics
    icsid1024 I2A Tracking - Interest 2 Action/iCrossing Indefinate - No end date set Analytics
    sid1024 I2A Tracking - Interest 2 Action/iCrossing Indefinate - No end date set Analytics
    NID Google Maps Tracking. These cookies are unique identifiers given to each computer to allow traffic analysis to Google Maps.  6 months Analytics
    PREF     Analytics
    AkamaiiAnalyticsDO_
    visitMetricCsv
    Brightcove Video Tracking - User initiation details 1 year Analytics
    AkamaiiAnalytics_
    VisitCookie
    Brightcove Video Tracking - User initiation details 1 year Analytics
    AkamaiiAnalytics_
    VisitIsPlaying
    Brightcove Video Tracking - User initiation details 1 year Analytics
    AkamaiiAnalytics_
    BrowserSessionId
    Brightcove Video Tracking - User initiation details 1 year Analytics
    AkamaiiAnalyticsDO_
    visitStartTime
    Brightcove Video Tracking - User initiation details 1 year Analytics
    AkamaiiAnalyticsDO_
    visitLastCloseTime
    Brightcove Video Tracking - User initiation details 1 year Analytics
    newsletter2505 Overlay - Do not show option 1 year Analytics
    _tmid MCFC Shop - Identifies unique viewers and new viewers 1 year Analytics
    s_cc MCFC Shop - This cookie is set for analytics by Omniture and read by the JavaScript code to determine if cookies are enabled. At end of session. 3 Years Analytics
    s_lv_s MCFC Shop - Days since last Visit by Omniture 1 year Analytics
    cmp_cookie MCFC Shop - Omniture tracking 1 year Analytics
    s_lv MCFC Shop - Days since last Visit by Omniture 1 year Analytics
    s_sq MCFC Shop - This cookie is set for analytics by Omniture and is set and read by the JavaScript code when the ClickMap functionality is enabled; it contains information about the previous link that was clicked on by the user. At end of session. 1 year Analytics
    KB_121_Currency Kitbag - Stores currency, e.g GBP 1 year Analytics
    KB_121_Language Kitbag - Users language 1 year Analytics
    KB_121_BasketID Kitbag - Basket Id 1 year Analytics
    KB_121_network Kitbag - Network Id 1 year Analytics
    NSC_QH_NDGD See Tickets ID 1 year Analytics
    VISITOR_INFO1_LIVE Embedded YouTube link Indefinate - No end date set Analytics
    PREF Embedded YouTube link Indefinate - No end date set Analytics
    MCFC_Visited Logging User Visit on Site Indefinate - No end date set Targeting
    uit AddThis. User id and login time tracking 2 years Targeting
    uid AddThis. User id and login time tracking 2 years Targeting
    uvc AddThis. View counter cookie 2 years Targeting
    psc AddThis. View counter cookie 2 years Targeting
    user_segment AddThis. View counter cookie 2 years Targeting
    di Date tracking cookies for determining expiration of other cookies 2 years Targeting
    dt Date tracking cookies for determining expiration of other cookies 2 years Targeting
    locale Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
    c_user Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
    datr Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
    lu Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
    xs Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
    sub Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
    p Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
    presence Facebook Homepage Content/Promo Module - info on user if logged in Indefinate - No end date set Targeting
  • Security of information

    We take the security of your personal information seriously. When you submit your credit card details, we use industry standard secure sockets layer (ssl) encryption technology to guard your information. In addition, we have security procedures in place to protect our customer database from loss and misuse, and only allow access to it when absolutely necessary, and then under strict guidelines as to what use may be made of the personal information contained within it. However we cannot guarantee that any data transmission over the internet is completely secure.

    This website contains links to other websites. We are only responsible for the privacy practices on this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

  • Changes to this privacy policy

    We reserve the right to change our security and privacy policies at any time. Accordingly we recommend that you check this page periodically in order to review our current policies.

  • Updating and correcting information

    You may correct your personal information by emailing us via the feedback page, or by changing your profile on our website. Please include your name, address, and/or email address when you contact us. We would encourage you to promptly update your personal information if it changes.

  • Your rights to access your personal information

    You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make.

Manchester City Football Club
Etihad Stadium
Etihad Campus
Manchester
M11 3FF
United Kingdom

Call +44 161 444 1894

How to contact us

If you would like any further information or have any comments about our privacy policy or any other aspect of our website or service, please contact us at the address above.

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