Important supporter information
- Thu 16 Aug 2012, 12:33PM
- Posted by Nicola McCarthy
In advance of our first home Barclays Premier League game against Southampton on Sunday, we would like to advise all our supporters of some important matchday information.
Ticket Collection & Matchday Queries:
All supporters who are collecting pre-purchased tickets may do so from the Stadium Ticket Office located in City Square (behind the stage). Supporters are strongly advised to collect their tickets at least 60 minutes before kick-off to avoid delays in getting into the Stadium. The Ticket Office will be open from 11am until 15 minutes after kick-off.
Guests collecting Hospitality tickets should do so from the City@Home reception located by Gate 11. Any City@Home collections not collected by kick off will be sent to the Colin Bell Stand reception for late arrivals.
Supporters with queries relating to their match ticket should also visit the Stadium Ticket Office.
Please note that the Ticket Office will not be open after the game.
Important Supporter Information:
Entry to the Stadium will be granted on the presentation of a valid ticket purchased from the Club or through the viagogo Ticket Exchange only. The Club excludes all liability to any supporter who is denied entry to the Stadium as a result of their ticket having been purchased through an unauthorised seller. The unauthorised sale or disposal of tickets may also amount to a criminal offence and the Club will inform the police as soon as it becomes aware of any unauthorised sale or disposal of tickets.
It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access in to the stadium. If the supporter who originally purchased the ticket is no longer able to attend the match, please contact the Supporter Services team on 0161 444 1894 (option 1, then option 3) to discuss, and where appropriate, upgrade your ticket. Failure to upgrade your ticket before you attempt to enter the ground may result in a stadium ban.
Visiting the Stadium
The stadium address for satellite navigation is: Etihad Stadium, Manchester M11 3FF.
If you have not visited the Etihad Stadium before, we want you to enjoy the whole experience, and that starts with how to get here and where to park. As part of the strategy to make the Etihad Campus a world leading destination, a new parking naming system incorporating car park colours and letters combined, will be launched ahead of the new season. To find out more, visit http://www.mcfc.co.uk/News/Club-news/2012/August/Southampton-match-day-car-parking-news
Supporters requiring a taxi after the final whistle are advised to make their way to Ashton New Road where taxis are located. Due to road closures immediately after the game, taxis are unable to enter the Etihad Campus for at least one hour after the final whistle. Those supporters wishing to travel in to Manchester City centre may board supporter buses which are also located on Ashton New Road opposite the South Stand.
To help continue improving the matchday experience for all supporters, we ask that you respect the club’s request to avoid persistent standing at all games. This is one of our biggest sources of complaints from your fellow supporters in all sections of the stadium. We wish to make our matchdays as enjoyable an experience as possible for all of our fans and, as such, we request that you and fellow supporters remain in your seat for the majority of the match. Fans who breach these requests may be ejected from the stadium, and in some cases may have their membership card withdrawn. Please help us to avoid such measures by co-operating with this request and help us to create an enjoyable experience for all of our fans. We thank you for your support in helping us ensure a visit to the Etihad Stadium is a great experience.
Respect the Badge www.mcfc.co.uk/The-Club/Respect-The-Badge
Manchester City Football Club prides itself on having the best fans in the country and we greatly appreciate your support in enforcing the code of conduct. You are purchasing tickets which are located in stands which seat home fans only. We expect all supporters to behave in a manner appropriate to their surroundings. This code must be adhered to. Failure to comply could result in you being asked to leave the Stadium. For high profile games, such as local derbies or cup games, a zero tolerance policy will be in operation.
The following items are not allowed to be brought in to the Etihad Stadium:
- Golf umbrella or any article that may be used as a weapon and/or compromise public safety
- Professional recording equipment (audio and visual)
- Bags larger than A4 size
- Prams and pushchairs (these can be left at your own risk at the City@Home reception.
Please note that the entire Etihad Campus, including roadways, car parks and concourses, is smoke free. The use of electronic cigarettes is also prohibited. Manchester City Football Club operates a strict, no re-admission policy and there will not be an opportunity to leave and re-enter the Stadium.
The Ticket Office and Supporter Services are open Monday - Saturday, 9am to 5:30pm (closed Sunday & Bank Holiday). Both facilities will open on the day of all scheduled First Team home fixtures and Supporter Services will open for all scheduled First Team away fixtures until kick-off.
All tickets and hospitality are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2012-13 home match terms and conditions of sale, 2012-13 Hospitality terms and conditions of sale (available upon request) and any applicable ground regulations