City v United: Important Supporter Information - Manchester City FC

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Season 2012/13

City v United: Important supporter information

  • Posted by Nicola McCarthy

All tickets for the derby sold out weeks ago, and those lucky enough to be attending should consider the following points...

Official Match Ticket

Entry to the Stadium will be granted on the presentation of a valid ticket purchased from the Club or through the Viagogo Ticket Exchange only.

The Club excludes all liability to any supporter who is denied entry to the Stadium as a result of their ticket having been purchased through an unauthorised seller.

The unauthorised sale or disposal of tickets may also amount to a criminal offence and the Club will inform the police as soon as it becomes aware of any unauthorised sale or disposal of tickets.

Code of Conduct

Manchester City Football Club prides itself on having the best supporters in the country and we greatly appreciate your support in enforcing the code of conduct.

We only sell tickets in stands which seat home supporters. We expect all supporters to behave in a manner appropriate to their surroundings. This code must be adhered to. 

Failure to comply could result in you being asked to leave the Stadium. There is a zero tolerance policy in operation for this match.

Upgrades                                                                                                                                                  

It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access in to the stadium. 

If the supporter who originally purchased the ticket is no longer able to attend the match, please contact the Supporter Services team on 0161 444 1894 (option 1, then option 3) to discuss, and where appropriate, upgrade your ticket. 

You can also visit the Stadium Ticket Office from 10am on match day to upgrade.  

Failure to upgrade your ticket before you attempt to enter the ground may result in a stadium ban.

Ticket Collection

All home supporters who are collecting pre-purchased tickets may do so from the Stadium Ticket Office located in City Square (behind the stage).

Supporters are strongly advised to collect their tickets at least 60 minutes before kick-off to avoid delays in getting into the Stadium. The Ticket Office will be open from 10am until 15-minutes after kick off. Identification will be required.

Guests collecting Hospitality tickets should do so from the City@Home reception located by Gate 11. Any City@Home collections that remain 15 minutes after kick-of will be sent to the Colin Bell Stand reception for late arrivals. Supporters with queries relating to their match ticket should also visit the Stadium Ticket Office.

Traffic Management (post-match)

After the game there will be alterations to the usual traffic flow around the stadium, please be aware that it will probably take longer than normal to get out of the car parks and away from the area. Click here to see a street map around the Etihad Stadium.

At the request of GMP, Ashton New Road will be closed to traffic for longer than normal after the match between Councillor Street and Alan Turning Way.

As a result, supporters parked in Yellow Car Parks A and B or perimeter bays will be asked to exit the site via an alternative route as detailed below. All vehicles are advised to enter via their usual gate.

- Cars parked in perimeter bays 30-55 and N29-N56 will be directed to exit via the Orange Car Park onto Alan Turing Way.

- Cars parked in Yellow Car Parks A and B, perimeter bays 1-29 and N1-N28 will exit via gate 11 and be directed right into Rowsley Street.

Supporters leaving via Rowsley Street are advised to make their way to Bradford Road via either New Viaduct Street or Philips Park Road and Cambrian Street depending on direction of travel.  

Alternatively, supporters may access Ashton New Road heading towards Great Ancoats Street via Phillips Park Road and Hillkirk Street.

Persistent Standing

We wish to make our matchdays as enjoyable an experience as possible for all of our fans and, as such, we request that you and fellow supporters remain in your seat for the majority of the match.

Fans who breach these requests may be ejected from the stadium, and in some cases may have their membership card withdrawn.

Please help us to avoid such measures by co-operating with this request and help us to create an enjoyable experience for all of our supporters.

Prohibited Items

The following items are not allowed to be brought in to the Etihad Stadium:

- Golf umbrella or any article that may be used as a weapon and/or compromise public safety.

- Professional recording equipment (audio and visual).

- Bags larger than A4 size.

- Prams and pushchairs (these can be left at your own risk at the City@Home reception located at Gate 11 for collection after the match).

Smoking

Please note that the entire Etihad Campus, including roadways, car parks and concourses, is smoke free. 

The use of electronic cigarettes is also prohibited. Manchester City Football Club operates a strict, no re-admission policy and there will not be an opportunity to leave and re-enter the Stadium.

The Ticket Office and Supporter Services are open Monday - Saturday, 9am to 5:30pm (closed Sunday & Bank Holiday).

Both facilities will open on the day of all scheduled First Team home fixtures and for this match we will be open from 10am until 15-minutes after kick-off.  Please call 0161 444 1894 (option 1, option 3).

All tickets and hospitality are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2012-13 home match terms and conditions of sale, 2012-13 Hospitality terms and conditions of sale (available upon request) and any applicable ground regulations.

 

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