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City v Borussia Dortmund: Ticket information

  • 14 September 2012 17:58
  • Posted by David Clayton

Tickets for City's clash with Borussia Dortmund are now on open sale.

Manchester City v Borussia Dortmund

Wednesday 3rd October 2012

Kick off – 7.45pm

Supporters are advised that a number of seats are impacted by UEFA requirements for this fixture. For further details, please see ‘Seat Relocation’ information below.

Please note: All Platinum/Gold members registered on the UEFA Competition Cup Scheme will have payment taken from their nominated debit/credit card by 8pm on Wednesday 12th September.

Tickets will be priced as follows:

Family Stand and South Stand Level 1 and Level 2

Adults: £35

16-21s / Over 65s: £25

Under 16s: £15

Disabled: £25

Colin Bell Stand and East Stand Level 1 and 3

Adults: £35

16-21s / Over 65s: £25

Under 16s: £15

Disabled: £25

 

Colin Bell Stand Level 2 and East Stand Level 2

Adults: £40

16-21s / Over 65s: £30

Under 16s: £20

Disabled: £30

Supporters registered on the UEFA Competitions Cup Scheme will receive a £5 reduction on the prices listed above.

Tickets are available online at www.mcfc.co.uk/tickets, by telephone on 0161 444 1894 (option 1, option 1, option 2)* and to personal callers at the Ticket Office above the City Store at the Etihad Stadium who fit the following criteria:

* General Sale to supporters with existing purchase history –  Monday 17th September at 9am.

2012/13 Platinum and Gold Members who are not registered on the UEFA Competition Cup Scheme are kindly reminded that their seasonal seat is not guaranteed for any Cup game played at the Etihad Stadium.

*Tickets purchased over the telephone will be subject to a £2.50 booking fee per ticket. Lines are open 24-hours, 7 days a week. No booking fee payable on tickets purchased online.

10 loyalty points will be awarded for attending this fixture. Platinum members will be awarded 20 loyalty points for attending this fixture.

Disabled supporters who meet the qualifying criteria and wish to purchase a ticket should contact Supporter Services on 0161 444 1894 (option 1, option 1, option 1).  Should you wish to enquire about car parking, have any further questions or need advice, please contact our Disabled Liaison Officer, on 0161 444 1894 (option 1, option 1, option 1) or email disabledtickets@mcfc.co.uk.

Please note: If a supporter number used is that of an adult, then only an adult ticket may be purchased.  This also applies to under 16s and over 65s.  It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access in to the stadium.  If the supporter who originally purchased the ticket is no longer able to attend the match, please contact the Supporter Services team on 0161 444 1894 (option 1, then option 3) to discuss, and where appropriate, upgrade your ticket. Failure to upgrade your ticket before you attempt to enter the ground may result in a stadium ban.

Seat Relocations

Unfortunately, as a result of UEFA requirements, a number of seats allocated to 2012/13 Platinum and Gold Members who have registered on the UEFA Competition Cup Scheme will not be available for home games in this competition. Areas impacted for the Group Stages of the Champions League are as follows:

East, South and Family Stands Level 1 – Rows A and B

Increased height of the perimeter advertising boards. Row C is also impacted in block 105 of the East Stand.

Colin Bell Stand Level 1 – Block 126.

UEFA requirement for an expanded technical area around the home and away dugouts.

Colin Bell Stand Level 2 – Block 222.

UEFA requirement for the Club to provide an allocation of ‘First Class’ seating to the Visiting Club, located between the 16m lines.

 

Colin Bell Stand Level 3 – Block 326.

UEFA requirement for an expanded television and media commentary area.

East Stand Level 2 – Blocks 204, 206 and 207.

UEFA requirement for the Club to provide an allocation of ‘First Class’ seats to UEFA and UEFA Champions League Partners.

East Stand Level 3 – Block 305, part of rows A, B and C.

Positioning of the reverse-angle television camera.

Supporters who have joined the UEFA Competition Cup Scheme and whose seasonal seat is located in any of the affected areas listed above will have their seat relocated to an alternative area within the stadium. All supporters who have joined the UEFA Competition Cup Scheme and who have registered an email address with the Club will be sent a communication on Friday 7th September requesting that they select a first and second choice alternative seat location within the stadium. Supporters are kindly asked to provide the information to the Club no later than 8pm on Sunday 9th September.

It is important to remember that we have a significant number of supporters on the UEFA Competition Cup Scheme, and whilst we will endeavour to allocate you the best available seat, this may not be possible due to availability. There may also be occasions where we are unable to fulfil both your first and second choice options. If this is the case, we will allocate you a seat as close to your preferred choice as we can. All supporters on the UEFA Competitions Cup Scheme will have their seats processed before we go on sale to other supporters to ensure we can offer you the best available seats.

To ensure supporters have the widest choice of available seats to relocate to, we recommend that supporters register a valid email address with the club to ensure we can contact you to capture your alternative seat preference. This can be done by signing in to (or registering) your account online at www.mcfc.co.uk.

Official Match Ticket

Entry to the Stadium will be granted on the presentation of a valid ticket purchased from the Club or through the Viagogo Ticket Exchange only. The Club excludes all liability to any supporter who is denied entry to the Stadium as a result of their ticket having been purchased through an unauthorised seller. The unauthorised sale or disposal of tickets may also amount to a criminal offence and the Club will inform the police as soon as it becomes aware of any unauthorised sale or disposal of tickets.

Hospitality

Supporters who wish to enquire and/or purchase hospitality for this game should telephone 0161 444 1894 (option 1, option 2) or email: sales@mcfc.co.uk.

Be Blue

Make sure you don’t miss out on tickets for future matches. Consider becoming a Blue Member with benefits including automatically being placed on the 2013-14 Season Membership wait  list* and the option to add ‘Match Ticket Priority’ for the best chance to see all the big games.  There is also our new City Kicks Blue membership for under 16s, a must for all young City supporters.  Find out more and buy online at www.mcfc.co.uk/Blue. *2013-14 Season Membership subject to availability and any qualifying sales criteria.

Ticket Collection

All supporters who are collecting pre-purchased tickets may do so from the Stadium Ticket Office located in City Square (behind the stage). Supporters are strongly advised to collect their tickets at least 60 minutes before kick-off to avoid delays in getting into the Stadium. The Ticket Office will be open from 9am until 15 minutes after kick-off.

Guests collecting Hospitality tickets should do so from the City@Home reception located by Gate 11. Any City@Home collections that remain 15 minutes after kick-of will be sent to the Colin Bell Stand reception for late arrivals.

Supporters with queries relating to their match ticket should also visit the Stadium Ticket Office.

Important Supporter Information

Visiting the Stadium

The stadium address for satellite navigation is:  Etihad Stadium, Manchester M11 3FF.

If you have not visited the Etihad Stadium before, we want you to enjoy the whole experience, and that starts with how to get here and where to park. To find out more click here for the stadium plan [embed www.mcfc.co.uk/The-Club/Visiting-the-Stadium]

Supporters requiring a taxi after the final whistle are advised to make their way to Ashton New Road where taxis are located.  Due to road closures immediately after the game, taxis are unable to enter the Etihad Campus for at least one hour after the final whistle. Those supporters wishing to travel in to Manchester City centre may board supporter buses which are also located on Ashton New Road opposite the South Stand. 

Persistent Standing

To help continue improving the matchday experience for all supporters, we ask that you respect the club’s request to avoid persistent standing at all games. This is one of our biggest sources of complaints from your fellow supporters in all sections of the stadium.  We wish to make our matchdays as enjoyable an experience as possible for all of our fans and, as such, we request that you and fellow supporters remain in your seat for the majority of the match. Fans who breach these requests may be ejected from the stadium, and in some cases may have their membership card withdrawn. Please help us to avoid such measures by co-operating with this request and help us to create an enjoyable experience for all of our fans. We thank you for your support in helping us ensure a visit to the Etihad Stadium is a great experience.

 

Respect the Badge www.mcfc.co.uk/The-Club/Respect-The-Badge

Manchester City Football Club prides itself on having the best fans in the country and we greatly appreciate your support in enforcing the code of conduct. You are purchasing tickets which are located in stands which seat home fans only.  We expect all supporters to behave in a manner appropriate to their surroundings.  This code must be adhered to.  Failure to comply could result in you being asked to leave the Stadium.  For high profile games, such as local derbies or cup games, a zero tolerance policy will be in operation.

 

Prohibited Items

The following items are not allowed to be brought in to the Etihad Stadium:

-          Golf umbrella or any article that may be used as a weapon and/or compromise public safety.

-          Professional recording equipment (audio and visual).

-          Bags larger than A4 size.

-          Prams and pushchairs (these can be left at your own risk at the City@Home reception located at Gate 11 for collection after the match).

 

Smoking

Please note that the entire Etihad Campus, including roadways, car parks and concourses, is smoke free.  The use of electronic cigarettes is also prohibited. Manchester City Football Club operates a strict, no re-admission policy and there will not be an opportunity to leave and re-enter the Stadium.

 

The Ticket Office and Supporter Services are open Monday - Saturday, 9am to 5:30pm (closed Sunday & Bank Holiday). Both facilities will open on the day of all scheduled First Team home fixtures and Supporter Services will open for all scheduled First Team away fixtures until kick-off in-line with the opening times stated here and from 11am on Sunday/Bank Holiday. Please call 0161 444 1894 (option 1, option 3).

 

All tickets and hospitality are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2012-13 home match terms and conditions of sale, 2012-13 Hospitality terms and conditions of sale (available upon request) and any applicable ground regulations.

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