City v FC Barcelona service message for supporters - Manchester City FC

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Season 2013/14

City v FC Barcelona: Service message

  • 17 February 2014 15:20
  • Posted by @markbooth_mcfc
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Important information ahead of Tuesday night’s game against FC Barcelona, 18 February, kick off 7:45pm.

Due to service diversion works at the Etihad Stadium, supporters are urged to arrive early to avoid any delays when entering the stadium.

Specifically, supporters using Entrances K or B could face delays, and supporters, who usually use Commonwealth Way to approach Entrances N to T, (towards the South West corner of the stadium), will be redirected along Ashton New Road.

Access to the Etihad Campus & Etihad Stadium

Hoardings have been erected at the South end of the stadium to ensure that the service diversion works can be carried out safely. These works have may impact queuing and access through Entrances K and N.  All entrances will be operational, however supporters are urged to arrive early to avoid delay.

Entrances N, P, R, S & T will not be accessible by supporters entering the stadium complex from Commonwealth Way.  Supporters will be redirected onto Ashton New Road and will re-enter the site at the South end of the stadium opposite Entrance P.

Due to the above changes, we advise all supporters that use the Entrances affected to arrive and enter the stadium earlier than usual to avoid any delays in accessing the stadium prior to kick-off.

Grey Mare Lane – Road Closure

Supporters are advised that the Grey Mare Lane junction with Alan Turing Way  is closed for two weeks from Monday 17th February. For alternative routes to the Etihad Stadium, click here.

Fan Cam

During Tuesday’s game, the Club will be filming a 360 degree, ultra high resolution image of inside the stadium.  Its purpose is to not only capture the passion and humour among City fans on a match day, but also create the ultimate, one-of-a kind, digital supporter experience. 

This will be available for fans to find themselves from 8pm (GMT) Wednesday 19th February. The 5 billion pixel HD digital image will then be uploaded on to the Club website as - allowing fans to zoom in and tag each other on Facebook and share it on Twitter with friends. 

As if that not all, there will also be a competition for fans to find Moonchester in the crowd for a chance to win Chairman’s Club tickets and a signed shirt.

Official Match Ticket

Entry to the Stadium will be granted on the presentation of a valid ticket purchased from the Club or through the Viagogo Ticket Exchange only. 

The Club excludes all liability to any supporter who is denied entry to the Stadium as a result of their ticket having been purchased through an unauthorised seller. 

The unauthorised sale or disposal of tickets may also amount to a criminal offence and the Club will inform the police as soon as it becomes aware of any unauthorised sale or disposal of tickets. 


It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access in to the stadium.  

If the supporter who originally purchased the ticket is no longer able to attend the match, please contact the Supporter Services team on 0161 444 1894 (option 1, then option 3) to discuss, and where appropriate, upgrade your ticket. 

You can also upgrade on the day by visiting the Stadium Ticket Office.  

Failure to upgrade your ticket before you attempt to enter the ground may result in a stadium ban.  We also advise all supporters to sit in the seat they have been allocated, failure to do so may result in further action being taken. 

Ticket Collection

Tickets for this fixture are SOLD OUT. All home supporters who are collecting pre-purchased tickets may do so from the Stadium Ticket Office located in BT City Square (behind the stage)

Supporters are strongly advised to collect their tickets at least 60 minutes before kick-off to avoid delays in getting into the Stadium. Supporters with queries relating to their Seasoncard or match ticket should also visit the Stadium Ticket Office. 

PLEASE NOTE: Supporters wishing to collect early or to purchase tickets for matches that are on sale, in person from 9am Tuesday 18th February, will need to park in Blue Car Park, located off Alan Turing Way, as a result of this fixture. 

You can park free of charge until three hours before kick-off, after which you will be charged £10 in line with our matchday car parking charges. Disabled supporters are able to access the Stadium Campus to visit the Stadium Ticket Office located in BT City Square, via Gate 11 until 3-hours before kick-off.

Guests collecting Hospitality tickets should do so from either the City@Home reception located by Gate 11, or from the East Stand reception. 

All guests will receive confirmation of their collection point by email. Should you have any questions regarding your collection point, you can contact a Matchday Hospitality representative by email at or by phone on +44 (0)161 444 1894 (option 1, option 2). Any City@Home collections that remain 15 minutes after kick-of will be sent to the Colin Bell Stand reception for late arrivals.

Prohibited Items

The following items are not allowed to be brought in to the Etihad Stadium:

  • Pyrotechnics, flares and smoke bombs
  • Golf umbrella or any article that may be used as a weapon and/or compromise public safety.
  • Professional recording equipment (audio and visual).
  • Bags larger than A4 size.
  • Prams and pushchairs

Manchester City Football Club prides itself on having the best supporters in the country and we greatly appreciate your support in adhering to the code of conduct. We expect all supporters to behave in a manner appropriate to their surroundings.  This code must be adhered to.  

Failure to comply could result in you being asked to leave the Etihad Stadium.  Manchester City Football Club is proud to support Kick It Out.

The Ticket Office and Supporter Services are open Monday - Saturday, 9am to 5:30pm (closed Sunday & Bank Holiday). Both facilities will open on the day of all scheduled First Team home fixtures, and for this match will be open from 9am until 15 minutes after kick off. 

Please call 0161 444 1894 (option 1, option 3).  You can also use our online ‘frequently asked questions’ resource, #mcfchelp or our official Supporter Services Twitter account, @MCFCHELP.

All tickets and hospitality are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2013-14 home match terms and conditions of sale, 2013-14 Hospitality terms and conditions of sale and any applicable ground regulations.

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