Manchester City v West Ham: Important supporter information - Manchester City FC

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Season 2013/14

City v West Ham: Important supporter information

  • 10 May 2014 09:04
  • Posted by @MCFCHELP
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Important information ahead of tomorrow’s game against West Ham United on Sunday 11 May (kick-off 3pm).

Due to service diversion works at the Etihad Stadium, all supporters are urged to arrive early to avoid any delays when entering the stadium.

Specifically, supporters using Entrances K or B could face delays, and supporters, who usually use Commonwealth Way to approach Entrances N to T, (towards the South West corner of the stadium), will be redirected along Ashton New Road.

Access to the Etihad Campus & Etihad Stadium

Hoardings have been erected at the South end of the stadium to ensure that the service diversion works can be carried out safely. These works have may impact queuing and access through Entrances K and N.  All entrances will be operational, however supporters are urged to arrive early to avoid delay.

Entrances N, P, R, S & T will not be accessible by supporters entering the stadium complex from Commonwealth Way.  Supporters will be redirected onto Ashton New Road and will re-enter the site at the South end of the stadium opposite Entrance P.

Due to the above changes, we advise all supporters that use the Entrances affected to arrive and enter the stadium earlier than usual to avoid any delays in accessing the stadium prior to kick-off.

Visiting Supporters Access to the Etihad Campus & Etihad Stadium

In order to ensure that service diversion works can be carried out safely, hoardings have been erected at the South end (away end) of the Etihad Stadium.

This impacts the amount of space immediately outside the visiting supporters entrances and may impact queuing and access through these entrances; click here for a stadium plan. To assist fans arriving at the stadium, both additional signage and staff will be in place. 

To ensure that all supporters enter the stadium via the correct entrances, we have implemented an additional soft ticket check upon arrival.  We therefore advise all visiting supporters to arrive early to avoid any delays when entering the stadium. Read our Visiting Supporter Guide for more information.

We apologise for any inconvenience this may cause and look forward to welcoming you to the Etihad Stadium.

Official Match Ticket

Entry to the Stadium will be granted on the presentation of a valid ticket purchased from the Club or through the Viagogo Ticket Exchange only. The Club excludes all liability to any supporter who is denied entry to the Stadium as a result of their ticket having been purchased through an unauthorised seller. The unauthorised sale or disposal of tickets may also amount to a criminal offence and the Club will inform the police as soon as it becomes aware of any unauthorised sale or disposal of tickets.


It is important that you have purchased, and are in possession of, the correct ticket and that it is activated to allow you access in to the stadium. If the supporter who originally purchased the ticket is no longer able to attend the match, please contact the Supporter Services team on +44 (0)161 444 1894 (option 1, option 3) to discuss, and where appropriate, upgrade your ticket. You can also upgrade on the day by visiting the Stadium Ticket Office. Failure to upgrade your ticket before you attempt to enter the ground may result in a stadium ban. We also advise all supporters to sit in the seat they have been allocated, failure to do so may result in further action being taken.

Ticket Collection

Tickets for this match are sold out.  All home supporters who are collecting pre-purchased tickets may do so from the Stadium Ticket Office located in BT City Square (behind the stage). Supporters are strongly advised to collect their tickets at least 60 minutes before kick-off to avoid delays in getting into the Stadium. Supporters with queries relating to their Seasoncard or match ticket should also visit the Stadium Ticket Office. 

Guests collecting Hospitality tickets should do so from either the City@Home reception located by Gate 11, or from the East Stand reception. All guests will receive confirmation of their collection point by email. Should you have any questions regarding your collection point, you can contact a Matchday Hospitality representative by email at or by phone on +44 (0)161 444 1894 (option 1, option 2). Any City@Home collections that remain 15 minutes after kick-of will be sent to the Colin Bell Stand reception for late arrivals.

Prohibited Items

The following items are not allowed to be brought in to the Etihad Stadium:

  • Pyrotechnics, flares and smoke bombs.
  • Golf umbrella or any article that may be used as a weapon and/or compromise public safety.
  • Professional recording equipment (audio and visual).
  • Bags larger than A4 size.

Manchester City Football Club prides itself on having the best supporters in the country and we greatly appreciate your support in adhering to the code of conduct. We expect all supporters to behave in a manner appropriate to their surroundings.  This code must be adhered to.  Failure to comply could result in you being asked to leave the Etihad Stadium. Manchester City Football Club is proud to support Kick It Out.

The Ticket Office and Supporter Services are open Monday - Saturday, 9am to 5:30pm (closed Sunday & Bank Holiday). Both facilities will open on the day of all scheduled First Team home fixtures, and for this match will be open from 11am until 3:15pm. Please call +44 (0)161 444 1894 (option 1, option 3). You can also use our online ‘frequently asked questions’ resource, #mcfchelp or our official Supporter Services Twitter account, @MCFCHELP.

All tickets and hospitality are sold subject to availability and are issued subject to Manchester City Football Club Limited’s 2013-14 home match Terms and Conditions of Sale, 2013-14 Hospitality Terms and Conditions of Sale and any applicable Ground Regulations.

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